GAMECOM GENERAL COMPATIBILITY INFORMATION
All GameCom headsets are wired with a 3.5mm, 4-pin universal audio plug for compatibility with all gaming platforms including PCs, Xbox Series X|S, Xbox One, PS5, PS4, Nintendo Switch and more. All GameCom headsets also include a PC splitter cable for PCs with separate speaker/mic ports.
All GameCom mics and keyboards feature a USB-A corded cable and are plug-and-play compatible with PCs. Software is available for the GM-2 mice and the GK-1 keyboards for user customizations, but neither product requires this software for normal operation.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GK-1 Keyboard Software
GameCom GK-1 keyboards are plug-and-play. Plug in the USB-A port into your PC and the drivers will automatically download.
GameCom GK-1 software is strictly for customizing the RGB lighting and for customizing your keyboard. The software is not required to use GameCom GK-1 keyboards.
If you are looking for the software for the GK-1, it is found near the bottom of the home page of GameCom.com.
The software features two primary sections under “Device” on the top navigation bar – the Star symbol (left hand margin of Device page) will take you to the page to customize the keyboard keys. And the Light Bulb symbol (also on the left-hand margin of the Device page), is where you go to customize the keyboards RGB lights. There is also a “Macros” option on the top navigation bar for programming sequences of events that can be played back to help with repetitive tasks.
Make sure you save your settings before exiting the GK-1 software.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GA-3 RGB Mouse Mat
GameCom GA-3 mouse mat has a USB-A plug on a braided cable to connect to your PC to power the RGB lights on the outer rim of the mouse mat. To turn on this light, press the light bulb button next to the GAMECOM logo. Press this button again, and continue to press, to cycle through all the RGB lighting options. To turn it off, press and hold the light bulb button for about a 1-2 second count to power Off.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GM-1 Mouse Operation
GameCom GM-1 mice are plug-and-play. Plug in the USB-A port into your PC and the drivers will automatically download. There is no separate downloadable software available nor is it needed for the GM-1 mice.
The GameCom GM-1 mouse HyperGlide optical sensor allows for up to 2400 DPI gaming. You can choose between 4 DPI settings and adjust sensitivity on the fly with the dedicated DPI modifier button positioned in the middle of the mouse just behind the scroll wheel.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GM-2 Mouse Operation / Software
GameCom GM-2 mice are plug-and-play. Plug in the USB-A port into your PC and the drivers will automatically download.
The GameCom MG-2 software is strictly for customizing the RGB lighting and for customizing your mouse buttons. The software is not required to use GameCom GM-2 mice.
If you are looking for the software for the GM-2, it is found near the bottom of the home page of GameCom.com.
The software features four primary sections for customization:
- KEYS: Allows you to change button assignment
- PERFORMANCE: Select your preferred DPI setting, mouse move speed, mouse scroll speed, and double-click speed
- LIGHTS: Customize your light settings and color choices
- MACRO: for programming sequences of events that can be played back to help with repetitive tasks
Make sure you save your settings before exiting the GM-2 software.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GC-1 / GC-2 Headset Distortion on PC or Console
Please try the following steps:
- Make sure the headset 3.5mm jack is fully inserted into the PC or console controller. Unplug headset from the PC or console controller and plug it back it. You should hear a soft “click” which will tell you the jack is firmly in place.
- If properly inserted into the Xbox controller port, you should see the Audio option in the quick Settings menu.
- If it is not recognized, it is likely something wrong with the controller's headset port.
- Test the headset with another source with a headset connection, such as a mobile phone, tablet, laptop.
- Play a video or listen to music to check for issues with sound quality.
- If the issue is still present, attempt to adjust volume on the headset to reduce distortion (lower volume slightly) or increase volume if needed.
- Volume adjustments should be smooth.
- If volume needs to be reduced to the point where it is too quiet to remove distortion, this may indicate a damaged driver. Let us know and we can provide you with your next steps.
- If there is not an issue, the volume settings on the console may be causing issues.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GC-1 / GC-2 Headset Microphone Issues / Cannot Be Heard
Please try the following steps:
- Check that the headset wire is fully inserted into the controller.
- Make sure that the microphone isn’t muted on the headset.
- GC-1: Microphone ON/OFF switch is in-line with microphone with “ON/OFF” clearly marked; Select “ON” for microphone to be active and “OFF” to mute the microphone
- GC-2: Microphone mute switch is on the left earcup – slide switch towards the wire is mute OFF and slide switch away from the wire is mute ON
- Make sure you have selected the headset microphone as your audio choice
- ON PC: Select the speaker icon (Settings>System>Sound) and make sure to select “Headphone” for Sound Output; And chose “Headset Microphone” for Sound Input.
- On XBOX: Press the XBOX button on the controller attached to your headset to bring up the quick menu and go to the Profile & Settings and down to Audio; Make sure Headset MIC is set to ON.
- ON PS4 / PS5: Press the PlayStation button on the controller with the headset attached and go to Settings, Sound/Devices and Adjust Sound and Mic Levels.
Check your headset on another device
- Plug your GameCom headset into your mobile phone or any other device with a 3.5mm headset jack. On some phones you may need to use a Lightning or USB dongle.
- Place a test call and if the other person can hear you, there is likely an issue with your controller's headset jack. Try the headset with another controller.
- If the headset doesn't work with the other device, there may be an issue with the mic boom. Let us know and we can advise you of the next steps from there.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GC-1/ GC-2 Headset Audio Coming from One Headphone Speaker (XBOX / PS4 / PS5)
If you are experiencing audio through only one side of your GameCom headset, check Xbox, PS4 or PS5 console settings and make sure Audio Output is set to “ALL”. If it is set to “Chat”, audio will only come out of one ear.
XBOX Series X|S Setting Path: Settings > Volume & Audio Output > Headset (Now set “Party Chat Output” to “Headset”).
PS4 Setting Path: Settings > Devices > Audio Devices > Output to Headphones (Now select “All Audio”)
PS5 Setting Path: Settings > Sound > Audio Output > Headphones / Output to Headphones (Now select “All Audio”)
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
GAMECOM GC-2 RGB Headset Plug Questions / Audio via USB-A Plug / Color Options
All GameCom wired headsets have a standard 3.5mm/4-pin audio plug for nearly universal compatibility with audio source devices like PCs and gaming console controllers.
Please also note that the USB-A plug on the GC-2 is not enabled for audio. This plug is strictly to power the RGB color ring around the earcups. It has not impact on the audio performance of the headset and it is not an audio path option.
To change the color of the RGB color rings on the GC-2, first the USB-A plug needs to be plugged into a powered USB-A port on your PC. Then simply press the top button on the left ear cup to cycle through the color options. If you prefer not to activate the color rings option, simply leave the USB-A plug disconnected from your PC.
If this does not answer your questions, please contact Customer Support via email at support.us@nacongaming.com or via phone at 1-833-622-6687 for additional assistance.
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